Shipping policy
Shipping Policy
Thank you for shopping with Glowmas! Here's everything you need to know about how we get your order to you.
Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. During high-volume periods or promotions, processing may take slightly longer. Thank you for your patience.
Shipping Times
Estimated delivery times after processing:
- United States: 7–15 business days
- International: 10–20 business days
Please note these are estimates, not guarantees. Delivery times may vary due to carrier delays, customs, or other circumstances beyond our control.
Holiday Season & Peak Delays
During the holiday season and other peak periods, carriers and fulfillment centers experience much higher volumes than usual. As a result, orders may take an additional 3–4 business days to process and ship on top of the standard timelines above. We recommend ordering early to make sure your Glowmas arrives in time for the holidays. Rest assured, we're working hard to get every order out as quickly as possible, and you'll receive tracking as soon as your package is on its way.
Shipping Costs
We're proud to offer free worldwide shipping on all orders.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow a few days for the tracking information to update. If you haven't received tracking within 5 business days, reach out to us.
Customs & Import Duties
For international orders, any customs fees, import duties, or taxes are the responsibility of the customer. These charges are determined by your local customs office and are not included in your order total.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us within 12 hours of ordering and we'll do our best to help.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, contact us at Glowmas.co@outlook.com and we'll work with the carrier to locate it. Please allow the full estimated delivery window, including any holiday delays, before reaching out.
Contact Us
Questions about your shipment? Email us at Glowmas.co@outlook.com and we'll respond within 1–2 business days.